SUPPORT
Something wrong? We're awake.
Our operations team monitors the network and data centre 24 hours a day, every day of the year.
All systems operationalUpdated [timestamp] BST
- International gateway (IIG)Operational
- ITC circuitsOperational
- Data centreOperational
- Mango CloudOperational
- Mango CA servicesOperational
[Phase 3: live status page]
HOW TO REACH US
The right team, first time.
- 24/7
Outage or service fault
Connectivity, circuit or data centre issue.
- 24/7
Mango Cloud support
Servers, storage, backup and access.
- cloud@mango.com.bd
- WhatsApp / Viber [VERIFY]
- Business hours
Digital certificate help
Issuance, tokens, renewals and SSL.
- mangoca.com support [VERIFY]
- Business hours
Billing & accounts
Invoices, payments and contracts.
- [VERIFY: billing@mango.com.bd]
When you call, have ready
- Your customer or circuit ID
- Service affected
- Time the issue started
- Any traceroute or error message
Escalation path
- L1Operations deskTriage, diagnostics, customer updates
- L2Senior engineerRouting, optical and carrier coordination
- L3Head of Network OperationsMajor incidents and executive communication
[VERIFY: response windows per contract]
NOT A CUSTOMER YET?
Tell us what you need to connect, host or secure.
A Mango engineer, not a call centre, will reply within one business day.