MANAGE · MANAGED SERVICES
24/7 monitoring, maintenance and support for networks, servers and cloud, as an extension of your IT team.
SERVICE OVERVIEW
WHAT IT IS
Managed services hand day-to-day operation of your technology to specialists: watching it around the clock, fixing issues before users notice and keeping it current. Mango collects and analyses the machine data from your networks, servers, hypervisors and databases for continuous situational awareness.
Problems it solves
Night and weekend coverage is impossible to staff in-house.
Outages are discovered when customers complain.
Logs across systems are never correlated.
CAPABILITIES
Links, routers and firewalls watched 24/7.
OS patching, performance and hardening.
Virtual infrastructure kept healthy.
Machine data indexed for insight.
Backups run, checked and restorable.
Structured escalation and resolution.
HOW IT WORKS
Audit your infrastructure and define scope.
Deploy monitoring and document runbooks.
24/7 watch with alerting and response.
Monthly reports and recommendations.
ESCALATION MODEL
WHY MANGO
IIG + DC
The same team operates a gateway and data centre.
24/7
Engineers on shift around the clock.
1
Network, hosting and cloud under one contract.
FAQ
Yes. We can monitor and manage infrastructure at your premises or other data centres, subject to access and scope.
An assessment of your environment, deployment of monitoring agents and collectors, and documented runbooks agreed with your team.
Yes. Scope is defined per contract, so your team can keep the responsibilities it wants.
Through agreed alerting channels during the incident and in the monthly service report afterwards.
